What led you to the PLUSnxt team?
After being introduced to the C-suite team, I participatedin long, engaging discussions with Tony, Gary, and Jeff. I wanted to make sure that we had the samevision of where the eDiscovery market was going and where the company needed tobe in order to best service clients. Froma flexibility of approach when it comes to technology and managed reviewservices standpoint, we shared the same vision and that really drew me to PLUS.
What is your role within PLUSnxt?
As Chief Strategy Officer, my role touches on a lot ofdifferent parts of the business. My focus is to continue to effectively scaleour organization. However, to achievethat, it’s imperative our operations are continuously improving and meet thehigh standards of our clients. We need to be able to handle not only ourexisting clients, but also the ones we hope to have soon. We want clientswalking away from every experience with PLUS feeling as terrific about thevalue of service they received. On thescaling side, I work with our sales team to build creative and customizedsolutions for clients so that PLUS can provide a differentiated solution tomeet our clients’ needs.
Where do you see PLUSnxt going?
If we were a stock chart, I would say “Up and to the right!” I see us growing not only from a revenueperspective, but from a client perspective as well. As a RelativityOne gold partner, we have thebest technology in the eDiscovery space. And because of 100% investment in thetechnology, we build a 1 of 1 technology services and support experience forour clients. If you want the best RelativityOne technology stack and services,you want to be with PLUS. We’re going to continue to scale, innovate, and createnew solutions by leveraging RelativityOne and all the advanced technologicalfeatures it offers. Gen AI is a differentiator but only if you have the expertsto leverage it. We do.
What is your ideal relationship with clients?
An ideal relationship with clients’ centers around listeningand understanding their needs. It’simportant to fully understand what a particular organization’s needs are beforecreating a solution in this space. It’sequally important to understand that those needs are constantly evolving and ifwe’re actively listening and building open lines of communication, then we canevolve to meet and satisfy those needs. The best relationships are built overtime where both sides are fully invested in realizing the full potential of therelationship. We don’t have shareholders or external pressures to meet certainrevenue targets. That allows us to focus fanatically on our relationships withour clients and always doing what is best for them.
What do you do for fun? What is something people couldn’tlearn about you from LinkedIn?
I have a 4 month-old baby—so a big part of my spare time ishanging out with him and my wife, Ashley, and it’s a lot of fun. I spend a lot of time with my family andextended family, but when I have free time, I do like to golf. I used to be around an 8 handicap, but betweenscaling the business and growing a family it’s now probably closer to an 11 or12. But that’s a worthwhile trade-off.
